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JetBlue Airways Pilot Interview Profiles

Date Interviewed: July 2003
Summary of Qualifications: NA
Were you offered the job? Don't Know
Pilot Interview Profile:

Some questions that I was asked:

1. Tell us about something you forget to do recently ? (Doesn't have to be aviation related).

2. Tell us about a time when you helped address a customer complaint ?

3. Tell us about a time when you had to use your leadership skills to resolve a problem ?

4. Tell us about a time when you had to use your flying skills to maintain the safety of a flight ?

5. What is one word that others would use to describe you ?

6. Tell us about a time when you saw a coworker do something unsafe ? When they tried to make you do something unsafe ?

7. With so many qualified people here why should we hire you ? (If you say I'm the world's greatest aviator etc. I don't think this is good. Instead, emphasize some of your human resource skills and personality traits that would be an asset to JB etc.)

8. Of all the jobs on your resume which did you like the most ? The least ? Why ?

9. Do you have any questions for us ?

The entire interview process was awesome. Every thing was done very professionally, and the entire staff was super friendly - hard to believe that there are people like this in New York City.

Unlike any other airline interview I've been to they assign staggered interview times, so there is minimum

waiting time. What an innovative idea - why doesn't anyone else do this ? After checking in, they will take your log books for review, and verify some of your documents. Then they take your finger prints using a computerized scanner, and they ask that you have a seat in the briefing room where someone from management (Chf. Pilot - Lanny McAndrew for us) is conducting an open forum question and answer session. About 20 minutes later, the two interviewers will come find you for the interview that lasts about 45 minutes.

After completing the "interview", YOUR NOT REALLY DONE WITH THE INTERVIEW. Someone else takes you for a debrief / critique of the interview process. This is your last chance to shine - they will ask if you remember the names of the people who interviewed you ? How much notification you would need to accept a job at JB ? (Remember do on to others as you would want them to do on to you...enough said). What you thought of the interview process etc. I mentioned how impressed I was with the interview process (FREE Hotel, $ 400 airfare reimbursement, cab fare, great people etc.) and they write down just about everything you say.

Just be your self. JB is a real people person airline. If you can consistently demonstrate to them that you go above and beyond the call of duty to get the job done this is the kind of people they want. If you are the kind of person that goes to work and only does the minimum required - don't apply.

Date Interviewed: October 2002
Summary of Qualifications: NA
Were you offered the job? Don't Know
Pilot Interview Profile:

Changes:

interviews are now at the Ramada by JFK there is one interview with both the HR person and a pilot who alternate asking questions. still takes about 50mins but you only do it once. Questions I hadn’t seen on previous gouge

-TAT (tell us about a time) you used CRM skills and got multiple people/departments involved -TA your computer skills. (specifically email/internet) -TAT you recently upgraded to a new aircraft and how you dealt with the stress during ground school/sim training TAT saw someone breaking the rules -This question was supposedly “off-the-record” and came from the pilot. I am a soon to be furloughed major airline pilot and he asked, “Why did I wait so long to apply?” -Questions previously posted that were asked

-TAT you had an unexpected delay at the airport and what did you do -TAT you went out of your way to help someone -TAT difficult co-worker -TA Why do you want to work for JB -TA the job you enjoyed the most and why

Date Interviewed: April 2000
Summary of Qualifications: NA
Were you offered the job? Don't Know
Pilot Interview Profile:

The Jet Blue interview lasted about 2 1/2 hours total. They are very personable, friendly, and relaxed. The key to success is 1) Be yourself, 2)Be relaxed, this is not difficult, as they put you at ease being there. 3) smile 4) be "people friendly" and positive in your reactions and answers. There is no place for a negative attitude in there. The interview is 1 hour with a "People" department person, and 1 hour with a Pilot. The questions are a clone of the Southwest interview. They are looking for people who are customer oriented, and just love to fly.

Date Interviewed: February 2000
Summary of Qualifications: NA
Were you offered the job? Don't Know
Pilot Interview Profile:

Jet Blue paid for hotel and cab to interview in New York.

Everyone goes into a large waiting room to wait for their two interviews. One with a Pilot and one with an HR person. Set up just like a Southwest interview. While waiting to interview you could talk to other candidates or ask questions of the President of the Company Dave Barger, Chief pilot, Director of Safety, or David Neeleman the man who started it all. This was not part of the interview, but was a way for your to know the corporate culture and learn about jetBlue. The interviews were both very relaxed and consisted of the following questions:

Tell me about a time a subordinate came up with an idea and how you helped them developed the idea and what happened?

Tell me about the toughest crew you have ever flown with?

Tell me about a time you had to roll up your sleeves to get the job done?

Tell me about a time you effectively handled a guest complaint?

Tell me about a time you ensured a customers needs were met?

Tell me about a situation you took steps to make sure customer was satisfied?

Tell me about a time you saw a coworker unsafe?

Tell me about a time you were under staffed at work and what you did about it to make sure safety was not compromised?

Tell me about a time you enhanced safety procedures?

What procedure do you use to keep track of items which need to be done.

Tell me about a time you forgot to do something important?

What do you do during idle time at work?

Tell me about a time job opportunities were limited and was it good or bad?

Tell about a time you had to work closely with others and was it good or bad?

Describe a time you had the most fun at work?

Describe degree of community involvement the organization was involved in and how you viewed that?

Tell me something you want us to know about you which we may not have learned from the interview.

All questions should be answered in situation action and result format. They want to see what kind of leadership and team building you have.

Date Interviewed: December 1999
Summary of Qualifications: NA
Were you offered the job? Don't Know
Pilot Interview Profile:

The best information I can get is that JB is approaching the hiring just like SWA. Their Head of People is former SWA.

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