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JetBlue Airways Pilot Interview Profiles

Date Interviewed: March 2013
Summary of Qualifications: Military, 3.5K hrs, 3k+ multi/turbine, 3K+ PIC/Instr/Evaluator, ATP/CFII, Masters Degree
Were you offered the job? Yes
Pilot Interview Profile:
Absolutely most relaxed interview I've done. Everybody went well out of their way to make us feel welcome and calm our nerves.

Big lessons learned:
1. Logistics (big lesson): Flight crew on my trip down suggested I save a few bucks and take the crew shuttle to HQ. Unfortunately, they both interviewed a couple years ago from before the new Long Island City. A pilot on the shuttle told me I was going the wrong place - but suggested I call Q-cab: 718-846-6666 - a lot cheaper than getting a taxi (and I wouldn't have to run to the taxi stand). It took a couple minutes to get to me, and then of course traffic hit. It was looking like I might miss my 1hr-prior check-in time for the interview. Not a good feeling...Which brings me to my second lesson learned.

2. Comm: My interview paperwork was safely in the trunk of the taxi, along with the phone number for the interview organizers. Make sure you have that handy. A bit of 411 research and I got through to the "People Department" to tell them I might be a couple minutes late. I ended up being right on time, and it wasn't a problem at all. You wait in the lobby for a few minutes anyhow for a rep to come pick you up.

3. Prep: I didn't read any of the Blue books. I did, however, watch the recently-released State of the Airline video. Best prep ever. Other than that, I catalogued a bunch of my experience under the 5 JB core values and practiced telling them in SAR format.

OK, now that those are out of the way, the interview process is pretty much as described above and at APC.

First thing you do is hang out in a holding room drinking all the water you can for the whiz quiz and fingerprints.

Then to the next holding room (much larger) to deliver your logbooks and paperwork. Make sure you have everything asked for. Guest help from CPOs look through the logbooks. The ones that got sticky notes with follow-up questions generally were about checkride dates for civilians and total hours for military (tough to decode sometimes). A few former regional guys didn't have their checkrides in their logbooks because they were in sims. I put a memo on top of my mix of military and civilian logbooks that explained them... no followups for me. JB Capt that prepared me said being rude to the person checking in your paperwork is sometimes the first place where things go wrong.

Then, in the same room, you hang out with CPO reps for informal conversation. I thought they were open about some difficulties, but this is definitely a time where they're selling you on the company and starting to feed you some Blue Juice. That's as it should be.

When your interview team is ready, they come get you. It's a Capt and a People Dept (HR) rep. Interview is in a big conference room with several temporary tables around the sides. Far enough from each other that you don't get distracted by other interviews.

Again, they did their best to make me feel relaxed and comfortable. Water, jacket off, banter, brief intros, etc. They explained they'd be scribbling furiously as I answered, and they delivered as promised.

Three standard questions: "Tell us about yourself," "Why JetBlue?" and "What do you know about JetBlue." Then 5 questions, each tied to one of the Core Values. Again, I can't stress SAR format enough. Interviewers made three columns under the questions - one for Situation, one for Action, one for Result. If you see a lot of blank space in one column as you're relating your story, fill it up. Other thing I was told by JB Capt was to make sure it's a specific, real-world story, not a general philosophy.

Finished up with "Any questions for us?" To which I turned around one of the initial questions - "Why did YOU choose JetBlue?"

Returned to pick up my logbooks and was released. I hung around to listen to the CPO reps until I got hungry.

Email about a week later to tell me I'd made it through Phase I and was entering Phase II. Call for class 5 months later 2 weeks before class was starting, but I deferred to a class starting 2 weeks after that (she told me the date).
Date Interviewed: March 2013
Summary of Qualifications: 4600 hrs. 3800 ME turbine, 2200 Turbine PIC Part 91K/135, On-Demand 135 and two 121 regionals
Were you offered the job? Yes
Pilot Interview Profile:
Interview was very laid back. Goes the way most other posters have said. Show up for the fingerprinting and drug test. Then into a holding room where thy take your logbooks and documents. Chat with a cadre of Chief Pilots while waiting to be called for your interview.

Interview is with one People Person (HR) and one line pilot. No technical questions. Was asked what my resume does not say about me that might be interesting. Then a bunch of the typical TMAAT questions.

They want the standard problem, solution, result format. I think they wanted storied obviously with good results but also that showed a willingness to go above and beyond to help not only your customers but your fellow crew members succeed.

After half an hour or so later they asked why JetBlue. Told them it was good for me because of the BOS base, seemed like a happy workforce, and the growth potential. Also I asked some questions about future products and recent news, kinda just to show I was paying attention to their current events.

Got the Phase II email a week later to the day. It still comes by email. Then it was a very long wait for the good news. I think I went about 13-14 weeks without hearing anything. This part is the worst as you grow an uncanny fear of FedEx trucks. Bad news comes by FedEx, good news is a phone call.

Just finished training. Overall it seems like a great place. No doubt they have issues that will need to be worked out as the hiring environment continues. Training is top notch and they do seem to care about getting you off to a good start. The other stuff is just typical industry stuff we deal with anywhere.
Date Interviewed: August 2011
Summary of Qualifications: 8900 TT 4500 Jet 4200 PIC HS125,CE500 and SF340 type ratings
Were you offered the job? No
Pilot Interview Profile:
Showed up about a half hour before my scheduled time. Drove to the interview since it was only about a 4 hour drive.
The people that greet you are exceptionally nice. Got started with the urine test then electronic finger printing. Upstairs to hand in log books and sign in with the HR rep that set up the interview. Then waited to be called in for the two on one interview with a line captain and an HR person. All questions were TMAAT when......handled different situations. Be yourself and don't be afraid to use scenarios from outside of flying. be positive and stress customer service.
This question and answer session last about 45 minutes. Retrieved my log books and had about a 10-15 minute wait for exit interview. Exit interview consists of meeting with a management pilot and another HR women. Was told about methods of notification. If you get a letter you didn't make it onto phase 2. An email means you made it to phase 2. You make it through phase 2 if they offer you a class date. If you geta letter you have to wait 6 months to reapply.
Relax and be yourself!
Date Interviewed: January 2011
Summary of Qualifications: 21 yrs Military--4.5 yrs DV airlift and 14 yrs fighter a/c experience. 3,200H Total, 2,750H PIC. Currently flying as F-15 IP. MEL ATP, Lr Type, 1xBS and 2xMS degrees. 26/26 Q-1 checkrides.
Were you offered the job? No
Pilot Interview Profile:
Everything I experienced with jB Airways was exactly what I hoped for and expected (up until I received the rejection notice). I was very fortunate to receive a blue dart from a very senior FO and 3 additional recommendations (2 Capt's and 1 FO). Apparently, blue darts are very rare but when used, virtually guarantees an interview (assuming you meet the minimums). I learned that the interview is Phase-I and, if accepted, will enter Phase-II for the background check.

I applied in mid-Dec 10 and received a phone call in early Jan 11. The "talent guide" (from people dept) who called me asked very generic Qs and offered an interview date:
- Confirm you can work in the US?
- Confirm you have a minimum of 1500H total?
- Confirm you have an ATP, FCC, FAA Class-1, etc, etc.

My talent guide emailed me 17 attachments with several forms to fill out and return about 1 week before my interview. I prepared with an Airline Interview book, a DVD prep set and on-line audio tapes. I reviewed my flight log and created and memorized an "answer bank" of 6-9 stories that can answer majority of the Qs expected. Also, I compared my answers and experiences with other jB pilots for their feedback and advice. They all said to be respectful, happy, honest and straightforward. I videotaped my practice interviews for tweaking and adjustments, etc. In the end, I felt very confident and prepared.

I booked free air travel with jB, which was very easy. I hand carried my flt records, LORs, Passport, pilot/ATP certificate and a few other forms. It was very clear in the reporting instructions what to bring. There was some confusion with their instructions about what flight times to report and if I should add a fudge factor for my 1800+ military sorties (ex. +0.3 per sortie). The talent guide recommended just using my raw AF hours and not to include any student time.

18 days after the telephone invite, I interviewed at the Forrest Hills HQ. I strongly recommend flying on jB on the way to your interview. I sat down no more than 15 sec when my flt attendant asked if I was interviewing (caught me by surprise). Before the Capt extinguished the fasten seat belt sign after t/o, the flt attendant returned with some notes and advice for my interview. I was thoroughly impressed with his desire to help in any way. I didn't have a chance to talk with the rest of the crew after landing since they were busy turning the jet for the next leg.

On interview day, I arrived at their HQ about 15' early before "show time" and immediately completed the fingerprint and urinalysis on the ground floor. Everyone there was cheerful and respectful. When signing in, I noticed the vast majority of interviewees were in their mid-late 30s. As a 43 yo, I was the oldest to sign in so far that day (1:45 pm). 4 of us showed with the same interview time (1 corporate and 3 commuter drivers).

We were escorted upstairs to a large waiting room. There, you meet a talent guide in the corner of the room and turn in your forms, ID and logbooks to be reviewed. They were all returned after completing both interviews. They seemed unconcerned about your overall experience as long as you meet the minimums and don’t have any major blemishes on your resume. After turning in your books and forms, the plan is to converse with Chief pilots while waiting for the interviews.

There was a 2-person panel interview and a 1-person exit interview. I waited
Date Interviewed: October 2010
Summary of Qualifications: Military
5500 TT
4700 PIC
Were you offered the job? Yes
Pilot Interview Profile:
I got the call for an interview 8 days prior to the interview date. Once they set me up for a time slot, they sent a package of 16 attachments for me to read and fill out. Most of these mirror the online application and profile. You will have to come up with three Letters of Reference from people you’ve flown with that can vouch for your flying skills. JetBlue will set you up with space positive seats on a JetBlue flight to get to and from the interview, or you can book and pay for your own transportation (no more $400 credit to other transpo). Another change from the past…this is a one-day process…no hotel anymore.
I highly recommend introducing yourself to the JetBlue Gate Agents, Inflight Crew (Flight Attendants), and pilots on the trip to and from JFK. I learned a ton talking with them, and they gave me a tour of the T5 terminal and the JetBlue crew lounge. I also got an opportunity to meet one of the JFK Chief Pilots in his office. Everyone without exception was super nice and very welcoming. I was absolutely amazed at the hospitality. Exiting T5, go upstairs to the departure level and go all the way to your right as you leave…there’s a sign for the JetBlue shuttle. The shuttle departs on the half hour and will take you to the Forest Hills location after a short stop at Kew Gardens (about a 25 minute ride and good opportunity to chat with others).
At the Forest Hills office, I was greeted, given nametags, fingerprinted, given a pee test, and then taken back to the waiting area where folks are hanging out. I handed over my log books and all the paperwork. A couple Chief Pilots were there answering questions and just hanging out to meet the interviewees. There was a mix of military and civilian (48 total interviewees that day), and was cool talking to everyone.
The interview itself was very non-threatening, and they offered for me to take off my jacket if that was more comfortable. The pilot and People Dept rep were very nice and conversational. You’ll sit across from them at a round table in a room with other interviews going on. They explained the process…no tricks, just Tell Me About a Time (TMAAT) questions. The request answers in the Situation, Action, Result format. The also said that if you just couldn’t think of an answer or it didn’t really apply to you, no sweat…you could pass on up to three questions, and they would just choose another. The questions I answered:

TMAAT you did something to enhance safety or security.
TMAAT someone was difficult to work with and what did you do?
TMAAT you used humor to diffuse a difficult situation
TMAAT you had to get clarification on a task
TMAAT you used one of JetBlue’s core values
What do you know about JetBlue, and what is it about JetBlue that makes you want to work here?
(I studied all of the questions that I could find on Will Fly for Food and other internet sites…it’ll really get you thinking and is actually a pretty good self-reflection exercise)

This part of the interview took about 45 minutes, and then they took me back to the waiting area. Shortly after that, another People Dept rep took me back for an exit interview. They went over some paperwork and asked about my availability. They confirmed contact info, explained what training timeline they expect, and went over my resume briefly. They also asked if they could contact my present employer. They said they would give an answer within one week (which they did…6 days). They explained that when they offer a training class, you will have one opportunity to delay it. If you turn it down a second time, you will have to resubmit an application and start over. After that short meeting, I was taken back to the lounge… you can hang out as long as you want or depart right then. I caught the shuttle back to the airport (leaves on the hour). I wrote a thank you email the next day. Overall, this experience surpassed all of my expectations. I was very impressed.

Best advice: be yourself, be as relaxed as possible, emphasize teamwork and customer service.
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