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JetBlue Airways Pilot Interview Profiles

Date Interviewed: April 2019
Summary of Qualifications: Regional CA, 5100TT, 400TPIC
Were you offered the job? Don't Know
Pilot Interview Profile:
Asked to do video screening at end of Jan 2019. Previous gouges indicated very similar experiences. It was about 3 weeks before I got an email informing me I passed the screening, and that they would be sending me an invite for a face-to-face interview. That took about a week, maybe 2, to arrive. They only had 2 dates in late March, but I couldn't make either. They re-scheduled me for April.

They positive-spaced me to MCO. I have family there, so I came the day before. If you want a hotel, it's on you. They do recommend a few nearby, but I don't know if they offer a JB discount.

Upon arrival, I checked in and presented my IDs and photocopies. They asked me (and the other interviewees) to sit and they would call us for fingerprinting. After, that, sit a little more until we were led into a conf room with coffee and snacks to drop off our logbooks for review while we chatted with some JB pilots, in a very informal Q/A. Lots of discussion about impending Europe venture and aircraft fleet plans.

While we chatted, a candidate would get picked off to go for a 2-on-1 TMAAT interview in a different room. First a little introduction, then they told me they had 5 or 6 categories from where they would choose questions. If you didn't like a question, they told me I could ask for a different one. I found out later that not all candidates were told that option existed. Some of my questions:
- TMAAT you came across an unsafe condition
- TMAAT you encouraged someone to improve his/her standards
- TMMAT when despite your efforts, things didn't go right and you make a mistake
- TMAAT when you helped a customer in need
- Why do you want to work for JB?

After that, it was back to the conf room for more chit-chat and wait for the "de-brief" meeting. The two pilots there asked me about my aviation background, my failed CFI checkride, and one incident. All were no big deals, and they said so. Then they explained the hiring process, confirming that I should hear something via email within 2 weeks. Then expect a phone call soon after with a specific class date (I interviewed 4/2019, and they said our interview class was targeted for late June 2019 class). We would have one opportunity to defer a class date.

Then again back to the conf room to wait for the computer assessment. We had some time before any computers were going to be available, so 4 of us went on a mini-tour of JB University and The Lodge.

I was in the 14:30 interview slot, and I didn't get into the computer room until about 18:15-18:30. I didn't finish until 21:00. The test takes a looooooong time, there is a lot to do. I think we ran so late because all the others before us took so long in the computers, and they only have about 10-15 PCs. If you're in a hurry to leave, start early!

Overall, it was a good experience, I think I did OK. I'll find out in 2 weeks. JetBlue has a great group of Crewmembers, all very friendly and hoping for your success.
Date Interviewed: February 2019
Summary of Qualifications: 6667 TT, 3492 PIC, 2557 Jet PIC, ATP
Were you offered the job? Don't Know
Pilot Interview Profile:
The interview process, overall, was a great experience. There are several steps in the process and I have completed the first two steps.

- The first step was the Video Interview. I was invited to take part in that on Nov 26, 2018. That consisted of sitting in front of my computer/iPad/etc (I used my computer) and recording myself answering 8 questions. I will be honest, this was the "hardest" part of the whole process thus far. There is something unnatural about looking at yourself while talking to yourself on the computer. I did not feel comfortable doing it. The questions I received were the following - I am not sure if everyone gets the same ones.
1) Please conduct full self-resume review. Please touch on reasons for leaving each employer.....
2) If you could change one thing about your role and/or company, what would it be?
3) Tell us about a time when you overcame an obstacle on the job.
4) How much multi-engine fixed-wing time do you have, if any? If so, please specify which type.....
5) How many flight hours do you have in the last 12 months?
6) Have you ever had ANY type of training or checkride failures?
7) Have you ever had any accidents, incidents, or violations? If so, how many, what were the circumstances?
8) Of the 5 JetBlue core values besides Safety, which one would your family and friends say best represents you?

You have 2 attempts at each question. So, if you feel the need, you can re-record your answer. I did on most of them just to make the answers more fluid. Like I mentioned above, it is not as easy as it sounds. You have between 3 - 10 minutes to answer each question depending on the specific question. For instance, the resume review gave me 10 min and the Accident, Incident, and Training or Checkride failures questions were 10 min (I think). I never came close on the time limit on any of the questions so I can't say whether or not you get the exact amount of time. I know someone else mentioned that you don't actually get the completed allotted amount of time. The time started as soon as I pressed record. I do not recall a time limit between when the question was shown to me and when I Had to start the recording. I would practice the answers before trying to record them. You do not have to finish the video interview in one sitting. I had 168 hours to submit the recording upon receipt of the email invitation.

After submitting the video interview, I was sent an email with an attachment that contained some followup questions - A Flight History Addendum. I am not sure if they were directed at my specific answers or if everyone received the request. It essentially was a flight history form requesting me to explain my job, training, and checkride history. In full disclosure, I did have a failure to talk about in the video and the instructions on the the form requested much more detail.

On Dec 10th, I received an email informing me that I had moved on to the next part of the process which was a Face 2 Face interview. It also contained the General Application Packet which included a detailed list of everything you needed to bring with you for the interview as well as travel request forms.

On Dec 27th, I received an email inviting me to participate in the Face 2 Face interview. The email contains a link that you access. In that link are interview date and time choices to chose from. NOTE that these are first come, first serve. So, as soon as you get the email, open it and select your date and time. My invitation was for the interviews that were being held in Orlando on January 15 & 16. However, I was flying over the ocean at the time the email came and and by the time I get into WiFi range, accessed the email, and tried to chose my date and time, all of the options were gone for those interview days. So, I had to wait for a followup email inviting me to the February 26 & 27 interviews held in NYC. When that email came, I chose the first day and first time slot - 26th at 0930.

I flew up on JetBlue (they provide a positive space round trip ticket via the Travel Request form included in the Gen App packet) the morning prior to my interview. Look at your flight confirmation when you get it. When I received mine, they had me booked for January 25th & 26th travel instead of the February 25th & 26th travel dates I requested. They quickly fixed the oops when I pointed it out to them.

The Face 2 Face interview was great. Here is what it consisted of........ Keep in mind, mine was held at their NYC HQ so the process may be slightly different at the MCO location.
- Check In
- Turn In Paperwork
- Fingerprinting
- Logbook submission
- 2 on 1 Interview
- Exit Interview
- Computer Assessment

I showed up about 10 min early and checked in. I waited a few minuets until it was my turn to turn in all of my paperwork. A very nice young lady went through my paperwork, took what she needed, and gave the rest back to me for disbursement throughout the process. After that, I sat back down on the couch and chatted with a few fellow applicants. Within a few minutes, I was whisked back to a holding room where I waited for my fingerprinting and to hand over my PRIA forms. After that I was sent to the "safe room" where I also handed over my logbooks for review. The "safe room" is where you are taken in between the different stages of the interview process. It is also where you can freely ask questions about anything you want to know about JetBlue. They say you aren't being interviewed in this room but try to stay in the frame of mind that someone is always watching. As soon as I dropped off my logbooks, I was taken to the 2 on 1 interview with a JetBlue Captain and a Talent Acquisition person. The two that I had were funny and they made me laugh. It was actually a fun experience. My butterflies immediately went away as soon as we started talking. This is the part where they ask you a series of questions. I think I remembered all of the questions but I can't be positive. My questions consisted of:
1) Tell us about your resume. They have a copy of it in front of them.
2) TMAAT you witnessed someone doing something unsafe and what you did about it.
3) TMAAT you used your technical knowledge to solve a problem.
4) Why do you want to leave your current job?
5) TMAAT that a difference in culture was part of a problem and what you did about it.
6) TMAAT that something did not go the way you wanted it to go (that isn't the exact question but it was something along those lines.
7) Will you have a problem with commuting?
8) Of the 5 JetBlue core values, TMAAT you applied Fun while at work. I would have a specific story that you can use for EACH of the 5 values. I knew all of the values and could talk about them all. But, I was a little thrown off when asked about a specific value for Fun. I had stories that I could apply to the other 4 easily but Fun was the one I didn't want and, of course, I got. I ended coming up with a specific story but it took a min.
After the interview, they ask if you have any questions for them.

After the 2 on 1 interview, I was taken back to the Safe Room, picked up my logbooks and tried to sit down and recover. However, as soon as I got my logbooks, I was taken to another room for the Exit Interview. This is where they ask you about Training, Accidents, Incidents, etc. It was very relaxed in this interview as well. I was asked:
1) Walk us through your job experience - They have a copy of your resume in there as well
2) Why JB
3) They ask about your training / checkride failure(s). If you have any, what did you learn from the experience.
4) Do you have an Accidents, Incidents, or Violations / Enforcement Actions from the accidents or incidents?
- When they are done, they ask if you have any questions about the process or anything in general

After the exit interview, I was taken back to the Safe Room where I sat down to take part in the Q&A session. However, after only about 2 minutes, I was taken downstairs to the computer assessment room. I will be honest, this was not fun. It took my about 2 hours to complete. It consisted of the following:
1) Strongly Agree, Agree, Don't Care, Don't Agree, Strongly Don't Agree type of questions. LOTS of them
2) A multi tasking exercise where you had a small cockpit display, a small windscreen, and two boxes under the display. Here, you had to focus on the windscreen to see what was passing by as the airplane flew, watch the instruments, watch for lights to come on and off, listen to nav instructions (you don't actually fly this simulator), answer multiple choice questions - math, grammar, etc, and in the other box, manipulate an airplane with up/down arrow keys to keep it from hitting objects as they pass the airplane. After doing all of that, you then answer a series of questions about what you saw, heard, etc as you watched the airplane panel and window. When you finish answering the questions, you do it all a second time. The second time went much smoother.... still not good though
3) Then you go through another series of tests..... Which of the four objects isn't the same as the others, what does this shape look like when rotated, algebra math problems, grammar , word association, and other crazy stuff
4) More Q&A questions like the Strongly Agree, Agree, Don't Care, Don't Agree, Strongly Don't Agree type of questions. Also some two level questions like which one do you like and how strongly do you like it.
5) Flight simulator test using a gaming joystick and the computer screen. Basically you fly straight and level at constant altitude & AS using a HUD. Then you repeat the exercise except you fly a course instructed to you over the earphones. When you complete that, you answer a series of questions.
- Just like all the others have said, I felt like I failed miserably after the computer assessment. And to make matters worse, after finishing step 3 of the assessment, the computer froze and wouldn't upload my results. So, I had to repeat step 3 I mentioned above and to me, that was the hardest part.

All in all, it was a great experience. I actually wanted to hang around and socialize with everyone after the process was done. But, my mind was blown and I had a flight to catch. Everyone, and I mean everyone, made you feel extremely welcome and mad you feel like you were wanted. In reality, I think it is a get to know you process more than an interview. Although I never really got to experience the Safe Room to "recover" after each step, I still enjoyed it. That was just how my day turned out. The lady who took me around even commented that I had not had time in the safe room like everyone else. But I didn't mind it. I did talk to guys who got to spend quality time in there to decompress and get questions answered.

I was told that I would find out if I made it to the next part of phase one in two weeks. And, after that, it could be several weeks before I process through Phase 2 and into the pool for the next class date.
Date Interviewed: June 2018
Summary of Qualifications: 5000TT, 2500 turbo prop, 1000 jet, ATP
Were you offered the job? Don't Know
Pilot Interview Profile:
This interview was different from other traditional interviews. Recording yourself on video is not as easy as it sounds but it went semi-smoothly. There were 8 questions that took me about an hour to answer them all, but they do give you one chance per question to re-record your response. I applied in January and got the email for this interview 6 months later.

Questions included:
-Give a brief overview and summary of your resume
-How do you think you have involved our core values to other jobs you have had (know the core values, they will ask this)
-How much multi PIC jet and turbo prop
-Any accidents/incidents/violations?
-TMAAT when you had to overcome something at work that conflicted with your schedule
-Why JetBlue?
-If your friends would describe you using one of the core values, which one do you think they would pick for you, besides safety

Make sure you dress the part for a face to face interview.
After about 5 weeks I got an email inviting me for a face to face interview in Orlando. I have not gone yet so not sure if I have the job.
Date Interviewed: November 2017
Summary of Qualifications: 8300h TT, 2700SIC Jet (Pt121), 340h Turboprop Pt 135. 3800 Multi. No Jet PIC.
Were you offered the job? Don't Know
Pilot Interview Profile:
OK, this is just a review of the Video Interview, which now precedes the actual F2F interview.

Got email giving me ~170h to take the video interview. Did some prep work, followed link in email and was given pretty good instructions on what to expect in the interview. Below are some pointers:

1: Dress as though you were doing a F2F interview
2: Although, yes, you do get 7q's, and most of them allow you 3min to answer, you should know the following:
a: you get 30s before each one to prepare for it
b: You absolutely do NOT get the full 3min. Recording stops at approximately 2min50-55s, so plan on wrapping up with 5-10s to spare.
c: None of the q's are re-recordable. It's a one-shot deal.
d: You can wait as long as you like between questions, hours or days.
3: Expect to talk about your resume, in terms of what jobs you had, why you left etc. That was a tough one to cram in 2.9min for me (I'm an old git)
4: Be ready to discuss the 5 core values and how you represent them.
5: What would you change about your employer or your role there.
6: TMATT you overcame an obstacle at work

I'm sure there are others. Those are the ones I encountered.
Just did it, so I have no clue how I did.

Good luck, folks

Date Interviewed: March 2015
Summary of Qualifications: 6100 TT, 3200 PIC, 1600 PIC turbine, 560 jet, BA-3100 and DCH-8 Type Ratings, Current 121 Bachelor's Degree
Were you offered the job? Don't Know
Pilot Interview Profile:
Received a call from recruiter named Royce and he asked me a few questions about my flight times, any failed checkrides, type of experience in glass cockpit / FMS. It took only a few minutes then he invited me in for an interview and offered a date and two time slots. JetBlue will positive space you to and from the interview if needed.
I booked a room at the Country Inn and Suites on Crescent Street in Long Island City about 2 blocks from the JetBlue HQs. It’s about a 5 minute walk and the price was $150. I used Q-cab to get from JFK to the hotel, about a 30 minute ride and $40 plus tip. By the way, if you stay at the hotel, they will call a taxi that they use to take guests back to JFK and it’s a $45 flat rate. I was able to split the ride back with another candidate so it worked out great.
Once I arrived at the HQ, I was asked to sign in and escorted to some HR reps where I sat down at a little table and provided the paperwork that they emailed for me to complete, along with my rec letters and they gave me a name tag. They will also request your log books so that they can provide a name tag and secure a rubber band around for you to eventually drop off at a table in the holding room before you go to your first interview.
Then, you will be escorted to a different holding room with other candidates for the pee test and fingerprinting. There’s a lot of small water bottles provided so you can hydrate yourself before the pee test. After about 15 or 20 minutes, I was brought in to do the fingerprinting, then back to the same room where I waited for about 20-30 minutes before doing the pee test. Meanwhile, I introduced myself to other candidates and engaged in conversations with them. There is a great and jovial older guy named Joe who does most of the pee tests and he said he works for a company that contracts with JetBlue but no matter who you meet, make sure you are engaging, smiling and just have fun. About 10 minutes later after the pee test was done, an HR rep escorted me to the other holding room where a few other candidates were also waiting but asking questions to some JetBlue management pilots and chief pilot in an informal Q & A session. This is where you will drop off your logbooks on a table. They were answering questions about reserve, bases, equipment needs, bidding, ect. I only caught a few things before I had to go to my first HR and Captain interview but be sure to introduce yourself to the mgt. pilots. They really were great to talk to and overall were very pleasant.
Finally, it was on to the actual interview with the HR rep and captain. They will seat you at a table in a room full of several tables where other candidates are also interviewing. It’s not as noisy as you would think and still private enough to not be distracted by the others in the large room. Both were very nice and made me feel relaxed. Then the questions, which were similar to most on the gouges.
What do you know about JetBlue? For this question, I responded with many of the “known” things that you can find out about the company through the Annual Report, company website, or Wikipedia, but I also emphasized an obscure fact that what very unique and how JetBlue adopted a program from a highly regarded Human Resources company that is located within 5 miles of where I live. Both the captain and HR rep seemed to really appreciate that I knew that bit of info. Then on to the TMAAT questions.
TMAAT you had an unhappy customer and how you resolved it.
TMAAT you had to solve a problem and what was the outcome.
TMAAT you had a problem working with someone of diversity or different culture.
TMAAT you saw something unsafe and what did you do about it.
TMAAT your persistence paid off.
Then a couple handshakes and the HR rep escorted me back to the holding room where you can participate in a Q&A with the management pilots or participating line pilots. I introduced myself to the BOS chief pilot and we talked for a few minutes. About 10 minutes later, I was called for the exit interview which consisted of an HR rep and captain. Both were very nice. The HR rep asked me to just go through my resume and brief my background and experience. The captain remarked saying that we were about the same age and was interesting how similar his background was to mine. The HR then asked me “Why JetBlue? For that question, I just paraphrased what I had written on the paper we received in the pre-interview package that was emailed. The paper asked “Why JetBlue would be a good fit for you?”
After answering that they asked me about my flight times within the last 12 and 24 months. Finally, he asked if I had any questions, and I asked the captain a question about his experience working for JetBlue and how it has fulfilled his career. Then the HR rep asked if there is anything else I’d like to ask or say and I enthusiastically said, “When can I start?” The HR rep said well that leads me into a few questions from which he began to ask me about my availability, what email could I be reached, the timeframe for the background checks to be completed (typically 6-10 weeks) and the next potential class dates. I also got a good vibe from the captain as he made another positive, yet subtle remark which I laughed and joked back. Then a couple more handshakes and back to the holding room to pick up my logbooks which were being looked at. About 20 minutes later, I hooked up with another interviewee as we shared a taxi ride back to JFK. Exactly one week later, I received the great news that I had passed Phase 1 and would be moving on to Phase 2 which are the background checks. All in all, a great experience and I really enjoyed the relaxed atmosphere that they provide during the process. JetBlue seems like it would be a great company to work for and hopefully the last job where I can hang my hat.
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